Terms of Use

What AURA is

AURA lets adult members hold private text chats and paid video calls with independent models whose identity and age we have verified. Members pay for conversation time; models earn a share of it.

AURA is not a dating, escort or matchmaking service. Nothing on AURA is an offer of, or a way to arrange, sexual services or in-person meetings.

Who can use AURA

You must be at least 18 years old (or the age of majority where you live, if higher) and legally able to enter into a contract. Using AURA where it is not lawful for you to do so is not allowed.

Members are adult men who use AURA to chat and call with models. Models are adult women who apply to the studio, complete identity and age verification, and are reviewed and approved by the AURA team before their profile goes live.

Age and identity are checked through our identity-verification partner. We may ask you to repeat verification at any time, for example when account details change or a report is received.

One person, one account. Accounts are personal and may not be shared, sold, rented or transferred. Creating new accounts to get around a suspension is not allowed.

Your account and privacy on AURA

You are responsible for keeping your sign-in methods secure and the information in your account accurate. Tell us immediately at support@liveaura.co if you suspect unauthorised access.

Member profiles are never shown publicly or to other members. Models only see the display name a member chooses, together with the chats and calls that member starts with them.

Model profiles (display name, photos, languages, availability and per-minute rate) are shown to members and, where the model chooses, on the public website.

Premium membership

Premium is a single plan costing €59.99 per month, including any applicable taxes unless stated otherwise at checkout. It renews automatically each month on the same date until cancelled.

You can cancel at any time in the app. Cancellation takes effect at the end of the current paid period: you keep Premium access until then and are not charged again. We do not give partial refunds for unused days, except where the law requires it.

Price changes apply only from your next billing period after we have told you about them in advance; you can cancel before the new price applies.

Your right of withdrawal (EU/EEA and UK consumers)

If you are a consumer in the EU/EEA or the UK, you normally have 14 days from purchase to withdraw from a contract for digital services without giving a reason.

When you buy Premium or top up your wallet, you ask us to start the service immediately and acknowledge that: (a) if you withdraw within 14 days, you will pay a proportionate amount for the service provided until you told us you were withdrawing, including any call or chat minutes already used; and (b) you lose the right of withdrawal once the service has been fully provided.

To withdraw, contact support@liveaura.co within the 14-day period with a clear statement that you are withdrawing. We will refund any amount due within 14 days using the original payment method.

MBG Coins, wallet and charges

Pay-as-you-go services on AURA are paid with MBG Coins, a prepaid balance held in your AURA wallet. One coin equals €1. You buy coins by card in fixed packs shown in the app (10, 20, 50 or 100 coins for €10, €20, €50 or €100). Coins are used across AURA, including video calls, chat requests and virtual gifts for models. Premium is a separate card subscription and is not paid with coins.

Each model sets her own per-minute rate in coins. The rate is shown to you before every call. Calls are charged per started minute at that rate and deducted from your coins as the call goes on. A call ends automatically when your coins can no longer cover the next minute. The price of a chat request and of each virtual gift is shown in coins before you confirm. A chat request's coins are returned to your wallet in full if the model declines it, does not answer in time, or you withdraw it while it is pending.

Coins are not refundable once spent (call minutes used, accepted chat requests, gifts sent), except where the law requires it or where a call failed for a technical reason on our side — in that case contact support and we will review it.

Your unused coins do not expire while your account is active. If you close your account, you can ask us to refund unused coins (at €1 per coin) to the original payment method, without any fee, subject to the checks described in the Anti-fraud and AML Policy.

MBG Coins are a prepayment for AURA services only. They are not electronic money, a cryptocurrency or a security; they do not earn interest, cannot be withdrawn as cash by members, and cannot be transferred to another account or person.

Payment disputes and chargebacks

If something looks wrong with a charge, please contact support at support@liveaura.co first. Most issues can be solved quickly and directly.

If you file a chargeback or payment dispute for a top-up whose balance has already been spent on calls or chats, we may suspend your account while the dispute is open and seek to recover the disputed amount. Your statutory rights and your rights with your card issuer are not affected.

Models: rates and earnings

Joining AURA and being listed is free for models. There is no listing or subscription fee.

Models set and change their own per-minute rate within any limits shown in the studio. Changes apply to new calls only.

Models earn 50% of every paid call minute, accepted chat request and virtual gift they receive, unless a different share is shown in the model studio or agreed individually in writing. AURA keeps the remainder as its platform fee.

Earnings can be paid out on request once they exceed the minimum shown in the studio, after identity verification of the payout recipient and the checks described in the Anti-fraud and AML Policy. We may hold payouts linked to chargebacks, fraud or breaches of these Terms while we investigate.

Models are independent; nothing in these Terms makes a model an employee or agent of AURA. Each model is responsible for her own taxes, social contributions and any registrations required where she lives. Earnings statements are available in the studio at any time.

Rules of conduct

Chats and calls must be non-explicit. Nudity, sexual acts, sexually explicit talk or content, and requests for any of these are not allowed.

Offering, requesting or arranging sexual or escort services, or arranging to meet in person in exchange for payment or gifts, is strictly forbidden.

All payments must stay on AURA. Do not share phone numbers, social media handles, e-mail addresses, payment details or other contact details in order to move conversations or payment off the platform, and do not ask for or offer money, gifts or payments outside AURA.

No harassment, threats, hate speech, blackmail, impersonation, scams or pressure of any kind. Anyone under 18 must never appear in, take part in or be discussed in a sexualised way in any chat or call.

Do not record, screenshot, stream or redistribute calls, chats, photos or any other content from AURA, and do not upload content you do not have the right to share.

Do not use bots, scripts or automated tools, interfere with the service, or use AURA for any unlawful purpose.

Reporting, blocking and moderation

You can block anyone you talk with and report a chat, call or profile from within the app. Blocked users cannot contact you again.

We review reports and may use automated tools and human moderators to detect breaches of these Terms. We may end a call in progress, remove content, limit features, hold balances or payouts linked to a breach, and suspend or close accounts.

Where safety or the law requires it, we may act without prior notice. Otherwise we will tell you what we did and why, and you can ask us to review the decision by contacting support@liveaura.co.

Closing your account

You can delete your account at any time in the app. Any active subscription will not renew, and you can ask for your unused wallet balance to be refunded as described above.

We may close accounts that seriously or repeatedly break these Terms. Records we must keep by law, such as payment and tax records, are retained as described in the Privacy Policy.

Content and licence

Content you upload remains yours. You grant AURA a limited, non-exclusive, royalty-free licence to host, process and display it as needed to run the service, for as long as it stays on AURA and for a short period afterwards for backups and legal compliance.

The AURA name, design and software belong to us or our licensors and may not be copied or used without permission.

Liability

We provide AURA with reasonable care and skill, but we cannot guarantee that it will always be available or free of errors, or control what other users say or do.

To the extent permitted by law, AURA is not liable for indirect or consequential losses, or for the content of conversations and calls between members and models. Our total liability to you for any claim is limited to the amounts you paid to AURA in the 12 months before the claim. Nothing in these Terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, for fraud, or under mandatory consumer rights.

Changes, governing law and contact

We may update these Terms. We will tell you about material changes in advance in the app or by e-mail; if you do not agree, you can close your account before they take effect.

These Terms are governed by the laws of the State of Wyoming, USA, without depriving consumers of the protection of the mandatory laws of the country where they live. Disputes are handled by the state and federal courts located in Sheridan County, Wyoming, unless the mandatory law of your country of residence gives you the right to bring proceedings where you live.

Contact: Bloomberg Group LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA, support@liveaura.co.